Position:  Field Services Digital Support Specialist
Location:  Cincinnati, OH
Job Id:  472
# of Openings:  1

Customer Service Support Specialist
Department: Field Services
Location: Cincinnati, Ohio
Hours: 9:00am to 6:00pm  or 10:00am to 7:00pm
Job Summary:
As part of PatientPoint Field Services Digital team; the Field Services Digital Support Specialist will work directly on the phone with both field technicians, as well as PatientPoint customers to build a quality standard and high level of service within our Digital Signage network. 
Characteristics needed for success in this position:
  • Must be a team player and be able to work efficiently with a diverse group of people; with a positive attitude. 
  • Should enjoy working on the phone and in a fast-paced environment. 
  • Must have strong interpersonal and organizational skills and be able to handle multiple tasks. 
  • Excellent communication and negotiation skills; both verbal and written.
  • Must embrace change to support a dynamic department.
Responsibilities and Duties:
  • Ongoing daily outreach to customers to ensure network quality standards and troubleshoot
  • Build relationships with both customers and vendors
  • Efficiently respond to practice questions, requests and issues; effectively collaborate with appropriate service resources to solve problems and ensure resolution in a timely manner
  • Responsible for appointment scheduling and logistics coordination between customers and vendors
  • Serve as the point person between customer and service vendor for all technically related issues
  • Meet performance standards for quantity and quality of customer interactions
  • Associate degree or equivalent professional work experience
  • Strong customer service background; minimum 2 years experience preferred
  • Ability to interface with all levels of people from IT personnel, Doctors, technicians
  • Self motivated, high energy individual with a “can do” positive attitude
  • Strong work ethic and quality standards
  • Detail-orientation – strong attention to detail and focus on accuracy
  • Consistent ability to craft clear, grammatically correct and professional business communication
  • Proven problem solving and decision making skills
  • Great organizational skills and ability to juggle competing priorities.
This is an excellent opportunity and includes a competitive pay and benefits package, including health, dental, vision, disability, and life insurance as well as 401(k) retirement plan with matching company contribution, paid time off, and holidays. No relocation is available.  
PatientPoint® is the trusted innovator of patient and physician engagement solutions at the point of care. For 30 years, PatientPoint has delivered positive outcomes for patients, providers and sponsors with its award-winning health education and innovative technologies. From primary care to specialty practices, urgent care clinics to hospitals, PatientPoint offers a comprehensive communication platform that provides patient engagement solutions across care settings. Learn more at www.patientpoint.com
Employer is EOE/M/F/D/V

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