Alternatives For Girls – Job Description
Job Title: Housing/Aftercare Coordinator Service: Shelter/TIL
Reports To: Case Planning Services Manager FLSA Status: Exempt
Date: November 11, 2017
SUMMARY: Under the direction of the Case Planning Services Manager, the Housing/Aftercare Coordinator (H/AC) will be responsible for the implementation of the Tenant Based Rental Assistance (TBRA) program, as well as the management of processes to support effective execution of services that support locating and maintaining housing, will meet individually with participants to complete intake, assessment, goal setting, and case management, the Shelter/TIL vision and mission of Alternatives For Girls. Together with the Case Planning Services Manager this individual will ensure that plans are in place for each participant to enter the appropriate program, transition smoothly from one program to another, if needed, and successfully complete program requirements. The H/AC will maintain a caseload of approximately 17 TBRA participants and 13 Aftercare participants. S/he will maintain record keeping on the HALO and HMIS data management system and in accordance with contract requirements, report on progress toward grant goals and adhere to program budget. The H/AC will attend agency and collaborative meetings, trainings, and perform other related duties as assigned by immediate supervisor and other leadership team as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Implement TBRA program in accordance with grant and contractual requirements.
- Develop a plan for conducting TBRA Briefings with participants and owners/landlords.
- Maintain a wait list.
- Determine and verify eligibility in accordance with TBRA requirements.
- Authorize the issuance of TBRA Housing Coupons.
- Conduct unit/lease approvals which includes performing Housing Quality Standard inspections, determining rent, reviewing the lease, and calculating the subsidy.
- Execute TBRA contracts,
- Manage the tenant set-up process on the HALO data management system.
- Oversee the process of denying and terminating assistance when warranted.
- Develop an informal review process for denials/terminations.
- Develop a relationship with local fair housing office, understand Fair Housing Laws, distribute fair housing information.
- Maintain record keeping system on fair housing issues and listing of fair housing resources.
- Ensure that licensing requirements, laws and other regulations, and AGF’s commitments to funding sources are met with regard to delivery of services and documentation.
- Collaborate with the program (Shelter/TIL, Prevention, OES) team members to ensure accomplishment of goals.
- Assist with agency and program promotion through speaking engagements at schools, churches, and neighborhood and other local activities.
- Together with program staff, assess needs, patterns, and issues of the community and target population served by the Shelter/TIL program.
- Maintain reports on exit evaluations and follow-up outcomes to assist in assuring quality programming and service delivery.
- Assess and evaluate the needs of clients and continue caseload contact to develop goals. Assist clients in developing appropriate service plans goals to meet identified needs. Complete referral forms and legal documentation necessary to obtain mainstream and community based services for clients. Seek out and develop community resources to meet the needs of assigned clients for activities and support services.
- Provide needed resource information, referrals, advocacy, and/or other assistance as is appropriate, such as concrete assistance, problem-solving, transportation, etc.
- Meet crisis intervention needs of participants.
- Facilitate psycho-educational groups.
- Maintain on-going contact with clients, making home visits, ensuring involvement in support groups as planned, participate in quarterly reviews of progress in the program.
- Ensure that discharge planning activities and documentation are completed within 48 hours of discharge.
- Monitor and evaluate living situations, school and/or program placements of clients to determine consistency of treatment and progress.
- Participate in case conferences to moderate and ensure participant progress.
- Collaborate with Shelter/TIL team members to ensure accomplishment of goals.
- Provide direct care and supervision of Shelter residents.
- Process all applications.
- Determine eligibility.
- Assist with selecting a housing unit.
- Conduct TBRA Briefings with participants and landlords.
- Assist with applying to the Homeless Assistance Recovery Program (section 8).
- Participate in case conference meetings as necessary.
- Ensure social work standards and ethics are maintained.
- Maintain applicant and participant files to ensure licensing, social work, and TBRA standards are met and maintained.
- Documentation including application, certifications, progress notes, grievances and grievance responses, TBRA mandated documentation, and monthly reports.
- Ensure documentation and data entry for all participants is complete and up to date.
- Ensure maintenance of case records, including the administration of the Homeless Management Information System.
- Compile program statistics and other documentation as may be required by the agency, including monthly, quarterly, and annual program progress reports.
- Assist in obtaining and compiling statistics and other data as needed.
- Participate actively as a member of the Shelter/TIL team and assist in facilitating effective working relationships with staff in other agency components.
- Participate in community activities and assist in the distribution of community education/public relations material.
- Participate in community coalitions.
- Help develop and nurture strong relationships with other agencies through visits, phone calls, and referrals in order to ensure client access to needed services.
- Represent AFG in a professional and positive manner at all times.
- Participate in community task forces, coalitions, and other organizations addressing issues of concern to AFG’s target population.
- Represent AFG in a professional and positive manner at all times.
- Participate actively in individual supervision with the TIL Director.
Other Duties as Assigned: (marginal responsibility)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- A Bachelor’s degree in community organizations, sociology, psychology, criminal justice, or guidance and counseling OR
- Associate’s degree and 2 years of experience in human services and/or managing special projects.
- Excellent organization and documentation skills.
- Ability to demonstrate compassion and sensitivity, and to respect the privacy and special needs of our clients.
- Experience in coordination and supervision of special projects and ability to work independently as well as side-by-side other staff to implement projects.
- Ability to give and receive constructive feedback.
- Ability to effectively, appropriately, and accurately communicate both orally and in writing.
- Reliability, stability, and consistency in job performance.
- Ability to work with all members of the community regardless of race, gender, age, and cultural or ethnic background.
- Ability to maintain professional and ethical standards.
- Valid Michigan driver’s license, excellent driving record, and access to personal vehicle.
- Ability to work as an effective team member within a community-based organization.
- High level of maturity, personal stability; capable of setting limits and effective organized follow-through.
- Ability to handle crisis situations, maintain confidentiality, and tolerate stress professionally.
- Experience with computer word processing programs and data management systems.
- Willingness to maintain a flexible schedule.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Driving and travel required to attend meetings, training sessions, etc. (marginal responsibility)
- Moderate lifting of program supplies and donations required on an occasional basis. (marginal responsibility)
Women and minorities encouraged to apply.
Alternatives For Girls is an equal opportunity employer.
AFG enjoys a smoke-free environment.