Job Title: Crisis Resource Center Advocate- Full Time (30 hours)
Department: Outreach and Education Services
Reports To: Crisis Resource Center Manager
FLSA Status: Non-exempt
Date: May 2019
At Alternatives For Girls, our mission is to help homeless and high-risk girls and young women avoid violence, teen pregnancy, and exploitation, and to help them to explore and access the support, resources, and opportunities necessary to be safe, to grow strong, and to make positive choices in their lives.
Our employees love being involved in the empowering work we do, and having a deep dedication to the mission is the foundation of our team. In addition to making a tangible, positive impact, some of the benefits our staff enjoy include:
- Flexible work environment
- Work-life balance
- Ability to start accruing up to five weeks off after only six months of employment (and we encourage you to use it!)
- Emphasis on staff development
- Highly competitive benefits packages
Under the direction of the Crisis Resource Center Manager (CRCM), the Crisis Resource Center Assistant (CRCA), is responsible for the Crisis Resource Center and other outreach activities, responding to crisis line calls, web chats, and walk-in center visitors, making and following up on referrals, compiling statistical data on our contacts, and maintaining the Crisis Resource Center spaces.
SUMMARY OF RESPONSIBILITIES
- Respond to phone calls from potential participants experiencing hardship and provide support in the form of crisis intervention and appropriate referrals.
- Respond to web chat inquiries by providing support in the form of crisis intervention and appropriate referrals.
- Provide support to walk-in participants in the form of crisis intervention, material resources and appropriate referrals.
- Screen potential participants for homelessness indicators & possible shelter intake.
- Assist with running of clothes’ closet, shower facilities and other Resource Center areas.
- Assist with facilitation of New Choices and Safe Choices workshops. (marginal responsibility)
- Assist with maintenance of office. (marginal responsibility)
- Assist with maintenance of walk-in rest room. (marginal responsibility)
- Review Resource Center documents for consistency, accuracy and completeness.
- Assist with maintenance of client files.
- Accurately document client contacts.
- Enter data into multiple spreadsheets and database software.
- Compile statistics, which contribute to monthly, quarterly, annual and other reports.
- Work in partnership with AFG staff members to ensure that all contacts receive appropriate material and referral support.
- Assist in training and monitoring Resource Center interns and volunteers.
- Attend monthly All Agency meetings, if schedule allows. (marginal responsibility)
- Attend Weekly OES meetings, if schedule allows. (marginal responsibility)
- Interact with representatives of other agencies in order to determine best referrals for potential participants.
- Represent AFG in a professional and positive manner at all times.
- Actively seek out new resources and referrals that would benefit any AFG-eligible participant.
- Participate actively in regular team and individual supervision meetings with PREIS/VOCA Manager and Resource Center Manager and individual supervision meetings as needed.
- Work cooperatively with the other program staff, student interns, and volunteers.
- Performs all other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Associate’s degree in Social Work or related Human Service field preferred or two years of higher education towards a degree. (Note: Due to the mission and requirements of this program, extensive life or work experience in certain fields may meet this requirement.)
- One year experience working with and knowledge of at-risk adolescents who are involved in alternative residential/ education settings, homeless/ running away, gang activity, violent behavior, street activity (including Human Trafficking/ prostitution/ survival sex) drug use or selling, domestic violence, school truancy, sexual activity and other high risk behaviors mandatory.
- Experience working with culturally diverse populations required.
- Excellent skills in client intervention, assessment, and documentation required.
- Familiarity with Detroit community and community resources preferred.
- Spanish-speaking preferred.
- Flexibility, reliability, stability, and consistency in job performance.
- Ability to handle crisis situations, maintain confidentiality, and tolerate stress professionally.
- A desire to work with diverse populations.
- Valid driver’s license and good driving record.
- Excellent communications skills
- Crisis Intervention and/or Conflict Resolution experience (preferred)
- Knowledge of Microsoft Word and Excel mandatory; knowledge of data entry systems preferred.
Physical Demands/Working Conditions:
- Potential local driving and walking required as part of outreach and community networking activities.
- Moderate lifting of program supplies and donations required on a regular basis.
- Evening, late night, early morning, and weekend hours required. Schedule to be discussed with Resource Center Manager prior to hire.
Alternatives For Girls is an equal opportunity employer including women and minorities.