Position:  I.T. Technical Support Specialist Co-Op
Location:  Cincinnati, OH
Job Id:  1231-111819
# of Openings:  1

Co-Op I.T. Technical Support Specialist
 
Are you currently enrolled in an I.T. Program and looking for a Co-Op Opportunity?
 
We have an immediate opening for a Co-Op Support Specialist.  Part-time hours up to 29 hours per week and shift is very flexible!  Work at our corporate office in Sharonville Monday-Friday with hours set anytime between 7am-6pm depending on your availability.  For more information about this great opportunity Call HR at 513-842-4743.
 
Support Specialist provides 1st level technical support to company employees through phone or email requests.  Works with upper-level support team to ensure problems are seen to resolution.  Focus on providing great customer service while handling technical issues.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Must be currently enrolled in school
  • Manage phone and email support by documenting problems in ticketing system.
  • Use remote management software to assist end-users with technical issues.
  • Image laptops/desktops with Enterprise Imaging Software.
  • Work with peers and upper-level support to resolve technical issues and improve departmental performance.
  • Installs hardware (Printers, Laptops, Desktops, Phones) for end-users.
  • Documents technical support issues in ticketing system and builds solution knowledge-base to improve end-user support experience.
  • Cross-trains with peers and upper-level support to improve individual skill set and efficiency within the department.
  • Coordinates activities with peers, other information systems groups, and operations groups as needed.
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Supports several common software packages (Microsoft, Cisco, Citrix) along with Clarke- Specific Applications.
  • Works with external vendors to provide support to end-users.
EDUCATION and/or EXPERIENCE
Co-Op must be currently enrolled in college/technical school.
 
CERTIFICATES, LICENSES, REGISTRATIONS
PC Level Certs a plus.
 
Clarke is an EOE - M/F/Veterans/Disabled and other protected categories.
 

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