Position:  Care Support Specialist
Location:  Cincinnati, OH
Job Id:  137
# of Openings:   1

Department: Community Living

FLSA Classification: Non-Exempt

Shift/Hours Worked: 40 Hours

Reports To: Director, Community Living

Supervises: N/A

Location:80% in households; 20% at the West Fork Campus 

Position Overview: The Care Support Specialist is responsible for the delivery of services to individuals living in supported living apartments and group homes. Floaters will be available for up to 40 hours per week to provide DSP services in homes on an as needed basis to support staffing needs due to open positions or to fill in for regular staff during training, absences and other leaves. Floaters will also assist Care Coordinators as needed for transportation services, physician visits, attendance at planning and/or benefits meetings, grocery shopping, meal preparation instructions, and other identified needs. The Floater positions may also be assigned responsibilities by the Program Director to provide staff training, attend staff meetings for information sharing/training, assist individuals with recreational and community outings or skill development activities and to assist with home inspections and/or audits of home activities.


Consistently exhibits Organizational Values in Behavior & Actions:
Authentic Relationships
Full and Meaningful Lives 
Mission Centered Leadership
Continuous Learning 

•Provides services to assure that the preferences, needs and interests of the individuals are met including personal, physical, home maintenance, money management, emotional, medical, safety, communication, social, vocational, and transportation.
•Provides direct services to individuals served in assigned homes as indicated in individuals’ service plans (ISP). Services include skill development, homemaker personal care, outside activities, and may include additional services such as nutrition/diet planning, and other services as described in the ISP.
•Communicates with individuals, family members, staff, Envision co-workers, other professionals and community members through effective verbal and written communication skills, and successful team collaborations.
•Assists the individual served to meet his/her personal care, such as grooming, toileting, eating, chores, meal preparation; healthcare, such as medication administration, health appointments, and monitoring health status; and personal needs, such as establishing relationships, hobbies, and recreational activities; and by teaching skills, providing supports, and building on the individual’s desires, strengths and capabilities.
•Assists the individual served with money management, such as budgeting, checking/saving accounts, and household and other personal purchases. 
•Assists the individual served with household management (meal prep, laundry, cleaning, decorating) and with transportation needs to maximize his/her goals, skills, abilities, and independence.
•Supports the individual served in the development and maintenance of friendships and other relationships that are important to her/him.
•May assist with meal planning and preparation and grocery/personal shopping for individuals on an ‘as needed’ basis.
•Ensures the health and safety of the individuals served at all time. 
•Completes are required service delivery and medication administration documentation as required by rules, regulations and program guidelines.
•Manages records and coordinates preparation for benefits review meetings with the HSS staff. 
•Assists Care Coordinators to regularly monitor individuals’ health status and arranges for medical, dental, vision and other appointments as needed. Attends physician appointments. 
•Participate in activities and outings for individuals. Consult with the CLS Director and/or trainer to develop activities and skill development plans and staff role in supporting individuals in working towards these goals. Assure adequate staffing for outings. Arrange transportation to day/work programs and outings as needed.
•Assists individuals with monthly emergency drills as required per established procedures. 
•Maintains accurate records, collecting, and submitting records to appropriate sources in a timely fashion.
•Maintains standards of confidentiality and ethical practice.
•Learns and remains current with appropriate documentation, agency and funding requirements.

•Regularly monitor individuals’ health status and report and changes to usual health status to the nursing department immediately for additional assessment and follow-up. 
•Identifies crisis, ensures the health and safety of the individual served, deescalates the crisis using approved support/intervention strategies, contacts supervisor, and discusses the incident with authorized staff and the individual served.
•Identifies MUI/UIs, notifies and completes MUI/UI reports and contributes to incident prevention plans.
•Report medical emergencies and other unusual incident according to established procedures for incident reporting. Notifies Care Coordinator and Envision Nursing staff as required. 

•Assists care coordinators in maintain homes’ cleanliness, maintenance and routine housekeeping. Assure adequate food, personal items and household supplies for assigned homes. 
•Assist with assuring vehicles assigned are maintained and repaired as needed and as required for routine maintenance. Assure cleanliness and safety of all vehicles used for transporting individuals. Maintain accurate vehicle logs for maintenance and daily vehicle logs to assure proper use of vehicles for services directly related to individuals served. Assure no personal use of agency/home vehicles.
•Assist with assuring proper usage, operation and safety of all equipment used by the individuals in assigned homes, including wheelchairs, Hoyer lifts, ramps, exercise equipment and any other equipment for the individual or home.

•Adheres to all ODODD and HCDDS requirements, licensure rules and regulations, CARF requirements, and ARC standards. 
•Ensures all required documentations are completed in a timely manner.
•Meets all required trainings as specified by contracts accepted by Envision.

•Ensures observance and facilitation of the individual’s rights.
•Identifies advocacy issues and brings to team/supervisor.
•Facilitates, assists, and/or represents the individual served when there are barriers to his/her service needs.
•Interacts and educates community members and organizations (landlord, employer, etc.) when relevant to the individual’s needs or services.

Supervisory Responsibilities – None. May provide training and mentoring assistance to other staff.

Physical Demands: Low physical effort required to sit, stand at files, bend, stoop, lift, and walk. Maximum unassisted lift = 50lbs. May be required to assist individuals with lifts and transfers to/from wheelchairs, Hoyer lifts, in/out of vehicles, etc. Requires the ability to use a keyboard, monitor and calculator. Also requires the ability to communicate verbally, both in person and on the telephone, and in written communications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment: Inside average home environment. Each home noise levels may vary to extremes. May work with individuals who experience occasional or frequent verbal outbursts. May work with individuals with behaviors leading to physical outbursts such as throwing objects, slamming objects, slapping, hitting and other physical outbursts. Training is provided to all Care Coordinators in the techniques for Crisis Prevention Interventions. Some protective equipment required, such as latex gloves, arm sleeves, and others. Ambient temperature between 68 and 76F.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to transport individuals with outdoor weather conditions.

Scheduling Requirements: DSP Floaters will be available as defined in their work assignments to cover open shifts which may include work on any work shift on weekdays and/or weekends and for all locations within the CLS Program service area. Examples only of possible work assignment: availability to work 12:00 a.m. through 4:00 p.m. Sunday through Thursday, or 4:00 p.m. through 12:00 a.m. Tuesday through Saturday. The specific shift(s) availability will be determined during the hiring process. Floaters will be expected to work an “on call” system basis, by maintaining availability through personal cell phone (some cost reimbursement available) and/or the agencies on-call phone.

Continuous Training Requirements: All Direct Service Professionals are required to maintain up-to-date training in the following areas annually: Medication Administration, Crisis Prevention Interventions, Sexual Harassment, HIPAA, MUI/UI (incident reporting), Safe Lifting, Waiver Training, Skin Breakdown, Fire Safety, Emergency Response, and Blood-borne Pathogens, History and Overview of DD Services, Positive Culture, Self-Determine/Diversity and other trainings as required by agency and program standards. This training is provided by Envision.


Education and/or Experience:
High School Diploma or equivalent and minimum of 2 years of experience in direct service/care delivery setting.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; strong communication skills both verbally and written.

Mathematical Skills: Ability to perform basic math including adding, subtracting, multiplication and division for record-keeping purposes.

Reasoning Ability Must have the ability to manage and analyze data and exercise independent judgment and discretion to make non-routine choices within established guidelines, with minimal supervision.

Computer Skills: Proficiency in computer applications for word processing, spreadsheets, databases, graphics, or scheduling. Other skills may include use of laptops, notebooks, tablets, a programmable telephone system, faxes and printers, audiovisual equipment or the Internet.
Certificates, Licenses, Registrations: Valid Drivers’ license with no more than 5 points and current auto insurance. Completes all required training and education in the timeframe directed and demonstrates the training competency.

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I love to hear a person I care for say, “thank you,” while knowing that he cares for me too.   

- Care Coordinator
  Community Living

© Envision • 3030 West Fork Road, Cincinnati, OH 45211 • Office: 513.389.7500 • Fax: 513.389.7508