Employment Opportunities

Position:  Harley Davidson - MSP Airport FT Key Holder
Location:  St Paul, MN
Job Id:  142
# of Openings:   0

Job Title:            3rd Key Team Lead General Merchandise 
Department:    General Merchandise
Supervisor:      Store Manager 
Pay Class:       Hourly / Non-Exempt 
Summary Description
Manage daily operations and general merchandise employees in GM location/Department. Result’s driven, by way of maintaining an appealing retail environment and ensuring a well-trained team committed to delivering “excellence in customer service”, building lasting customer relationships.
Key Results Areas 
  • General Merchandise Daily Operations and Labor Controls
  • Recruitment,Training and Development of Employees
  • Inventory Management
  • Retail Environment and Customer Service 
  • Implementations of Promotions & Event set-up
Major Duties and Responsibilities
1.   Oversee and Direct Operations of General Merchandise Location
  • Grow the volume of General Merchandise sales
  • Maintain budgeted revenue, labor and expense objectives
  • Maintains quality service by establishing and enforcing organization standards
  • Protects employees and customers by providing a safe and clean store environment
  • Participates with Store Manager in administering Company Policy 
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Prepares reports by collecting, analyzing, and summarizing information. 
  • Communicate regularly with the Regional Manager regarding 
                 - Product Style Options
                 - Product Availability
2.  Recruitment, Training and Development of Employees
  • Participates in recruiting and interviews of eligible candidates
  • Ensure General Merchandise personnel are well trained and staffed adequately to meet business needs
  • Completes store operational requirements by scheduling and assigning employees; following up on work results. 
  • Trains store staff by reviewing and studying orientation to products and sales training materials; delivering training sessions; reviewing staff job results and establishing business needs within the retail store location; developing and implementing new product training. 
  • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. 
3.  Inventory Management
  • Maximize return on investment of General Merchandise inventory
  • Manage and process all receipts of incoming inventory, ensuring accuracy 
  • Maintain assortment representation 
  • Maintain sufficient quantities of stock through floor replenishment to support demand and acceptable inventory turn 
  • Supervise and maintain accurate up to date inventory management control system 
  • Manage periodic cycle counts
  • Participates in periodic physical inventory of all merchandise (counts, reports, etc.)
4.  Retail Environment and Customer Service
  • Provide excellent customer service to all customers and internal customers of the dealerships’
  • Greet customers immediately, in a courteous and friendly manner
  • Demonstrate the ability to work with several customers at one time while maintaining individual customer satisfaction
  • Handle telephone transactions quickly, and courteously
  • Point out any current sales, specials, or new merchandise to customers
  • Assist customers with their selection of merchandise and offer additional product that compliments the purchase
  • Handle customer complaints reasonably, showing empathy, a positive attitude and demonstrate our shared values and commitment to success to do the right thing the right time to deliver exception customer service
  • Become proficient in current POS System
  • Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor 
  • Ensure Retail environment for General Merchandise Location/department is well merchandise ,displays clean, well dusted and appealing to customers
  • Secures merchandise by implementing security systems and measures
  • Implements all business promotions.
5.  Other Duties
  • As Assigned
Supervisory Responsibilities - Team Leaders and Associates
  • Treat all employees and customers fairly, courteously, and with respect.
  • Demonstrate superior customer service behavior for all personnel by maintaining positive relationships with customer, suppliers, subcontractors, employees and General manager and owner(s)
  • Be prompt and available for flexible scheduling.
  • Demonstrate professionalism in providing customer service.
  • Present an up beat, friendly, outgoing personality to customers; no matter what the situation
  • Use integrity in all business dealings
  • Safety- Ride Safe and create a safe work environment 
Qualifications & Job Requirements
  • Experience with retail sales and inventory management
  • Preferred knowledge and experience with Harley Davidson General Merchandise or other product sold by dealership, or demonstrate the ability to quickly learn
  • Friendly, outgoing personality; must demonstrate ability to get along with broad customer base.
  • Schooling or experience in retail sales, food and beverage or hospitality.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Physical Demands
  • Must have the ability to stand and work the sales floor for extended periods during scheduled shift
  • Frequently required to bend, stoop, crouch, reach, and lift 50 lb. of merchandise.
Working Conditions
  • Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.

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