Position:  Service Desk Analyst
Location:  Colorado Springs, CO
Job Id:  2026-AS000404jb
# of Openings:  1

Service Desk Analyst
Help Desk Specialist
Cat 40- AS000404
Schriever AFB
Colorado Springs, CO
 
 
HX5 is an award-winning provider of technical services to clients such as NASA and the DoD.  Founded in 2004, HX5 is a fast- growing small business with over 500 employees located around the U.S.
HX5 is seeking qualified applicants to serve as the Service Desk Analyst at Schriever AFB.
 
The MDA’s Enterprise Service Desk is the primary “first contact” POC for all MDA users requiring IT services. The Service Desk operates as a virtual service desk with team members located in Colorado Springs, CO and Huntsville, AL providing 24/7 support to customer all over the world.  The common tasks performed by the Service Desk are user call processing, incident management, service request management, account management and escalation of incidents and problems to other IT functional teams.
 
The Service Desk also participates in asset management, change management, and release management. This person will gather the information needed to resolve customer issues and provide verbal and remote instruction/assistance to customers, including status updates as needed.  
 
Experience and Knowledge
 
  • A High School diploma (or GED), and 8 years of general experience with 4 related experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service delivery frameworks
  • Must be enrolled in Continuing Education (CE) with a Security+ certification or other IAT level II 8570 compliant certification or above
  • Must have general PC and Microsoft Office troubleshooting skills and the ability to clearly converse with customers at all levels
  • This position may require extended and/or non-prime hours, including holidays, and weekends
  • Must be able to travel 10%; this may include air travel
 
*Must be able to obtain and maintain a Secret Security Clearance by time of start
**Must be a US Citizen and successfully complete a U.S. government background investigation
 
Desired:
 
Previous Service Desk/Call Center experience, Active Directory, Exchange and Remedy experience. Scripting: Power Shell is a plus.
 
You are submitting your information for consideration to a position that is currently available under the Integrated Research and Development for Enterprise Solutions (IRES). If selected, your employment would be with HX5, but you may be contacted by one of our teammates on the contract.
 
 
HX5 offers a competitive salary and benefits package to include
• Medical/dental/vision insurance
• 401(k) plan with company match
• Paid holidays
• Accrued Paid Time Off
 
HX5, LLC is an equal opportunity (M/F/D/V) and a Drug Free Workplace employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
 
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: employment@hxfive.com or call (850) 362-6551.

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