Position:  Director of Student Accounts
Location:  River Forest, IL
Job Id:  699
# of Openings:  1

Director of Student Accounts

FLSA STATUS: Exempt (salary)

DEPARTMENT: Business Office

REPORTS TO:  Associate Vice President of Finance/Controller

JOB STATUS: Full time (at least 37.5 hours/week)

DATE AVAILABLE: November 12, 2018




Reporting to the Associate Vice President of Finance (AVP)/ Controller, the Director of Student Accounts is primarily responsible for daily, quarterly, and annual accounts receivable functions of the university, which includes accurate billing of accounts, management of accounts receivable balances, management of staff, counseling students related to their account balances, and providing great customer service. The Director of Student Accounts will lead in an integral way in communications to students, as well as providing support to the University community. The Director of Student Accounts is expected to act professionally and with care, and is expected to offer ideas for process improvements, efficiencies, and resource utilization. The Director is to ensure compliance with university policies, and various state and federal regulations.





To support the University's mission of preparing students to pursue truth,  give compassionate service, and participate in the creation of a more just and humane world.




  • Generate tuition, fee, room and board charges on a semester basis
  • Reconcile charges to registration records
  • Update tuition and fee charges on a daily basis
  • Calculate and process add and drop adjustments
  • Responsible for reducing accounts receivables
  • Generate aging reports; research and resolve old debt issues; monitor collection activity
  • Analyze collection reports & work in collaboration with team to improve receivables
  • Generate weekly reports for student population and analyze outstanding balances
  • Supervise two staff members, (UG Financial Services Associate & Financial Services Assistant)
  • Support Financial Services Associate and Assistant with customer service duties
  • Maintain a staffed office including evening hours and an occasional weekend
  • Provide excellent customer service to students and colleagues
  • Provide tuition counseling to students and set up payment plans
  • Manage the communication to students via internal and external website
  • Process ACH and check refunds for students at least twice a week
  • Develop and adhere to policies
  • Verify Title IV disbursement requirements
  • Maintain 3rd party payment website (establish payment plans, create payment links, process refunds)
  • Collaborate with colleagues to process and issue 1098-T annually; collaborate with software provider
  • Prepare various surveys (i.e. NACUBO Benchmarking A/R)
  • Serve on various internal committees
  • Maintain compliance with various agencies (federal and state)
  • Provide requested documentation for yearly Financial Aid and Business Office audit
  • Be innovative; look for ways to improve the student experience; set goals
  • Identify areas for automation and process improvement
  • Work to implement a tool of financial literacy for students communication piece
  • Perform other duties as requested, delegated or assigned





Knowledge, Skills and Abilities:

  • Understanding of accounting principles and internal controls
  • A good understanding of student accounts receivable balances and calculating adjustments
  • Must have knowledge of collections related to student receivables, and the ability to work with collection firms
  • Ability to manage staff and offer ideas for process improvement
  • Superior organizational skills with a proven ability to work with numbers and financial data
  • Strong attention to detail
  • Ability to accurately deliver assignments  related to receivables with competing deadlines in a timely manner
  • Ability to work in an open office environment managing  multiple simultaneous projects and daily transactions
  • Highest level of professionalism and integrity with the ability to handle and manage confidential information. 
  • Excellent interpersonal skills to build strong relationships at all levels with confidence
  • Strong proficiency in Microsoft Excel
  • Proficiency with MS Access and Power Point a plus
  • Must provide excellent customer service; handle sensitive student information with tact



Education and Experience:

  • Bachelor’s degree in accounting (preferred) or related field required
  • Minimum of 5 years of verifiable and progressive accounting experience required
  • Previous experience in higher education or not-for-profit industry is strongly desired 
  • Previous experience working with student accounts and counseling students on AR balances is strongly desired
  • Experience with Jenzabar system is a plus
  • Bilingual speaker preferred
  • CPA or MBA a plus


This position requires a background screening, which may include a credit check.



All applicants must apply online at www.dom.edu/jobs. Please provide cover letter and resume, including a list of at least three professional references.


Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an enrollment of over 3,100 students. The University is designated as a Hispanic Serving Institution, with 50% of undergraduates first generation in college, 67% female, 51% Hispanic of Any Race, and 7% Black/African-American. Dominican University’s mission, in part, is to prepare students to participate in the creation of a more just and humane world. Toward that end, the university is committed to building a culturally diverse educational environment. For more information about Dominican University, see www.dom.edu.


Dominican University is an equal opportunity employer. The University is dedicated to the goal of building a diverse faculty and staff committed to teaching and working in a multicultural environment.  We look forward to a diverse pool of applicants who bring varied experiences, perspectives and backgrounds.  Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

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