Position:  IT Support Specialist
Location:  Fresno, CA
Job Id:  794-Fresno
# of Openings:  1

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Position:  IT Support Specialist 
Location: Fresno, CA  
Compensation:  $15-$20.00 Hourly

Our team is looking for an additional IT support specialist. Are you passionate about technology and helping others? A role at Exclusive Wireless may be the right opportunity for you!

Who you’ll be supporting:

Front-line employees for T-Mobile retail stores located in five states.

How you’ll provide support:
Most support will be handled remotely using remote desktop and cloud management tools with the occasional site visits. Users will be able to reach out to you for support using email, voice, messaging, and/or video.

Technology you’ll support:
  • Google Suite (GMail, Drive, Calendar)
  • VoIP Phones
  • Network equipment (Internet/WiFi)
  • User Credentials (e.g. password resets)
  • Workstations (Windows 10 PCs)
  • Apple iOS (iPad/iPhone)
  • POS equipment (credit card terminals)
What you need to know:
  • Computer hardware - I take apart my PC blindfolded!!
  • Networking concepts - Do you even VLAN?
  • Remote desktop tools - I remote support my family & friends all the time.
  • Cloud management tools - Let me just reboot this router 1000 miles away...
  • Terminal / Command Line - Did you ping google.com?
You’re the right person if you:
  • Enjoy working with others, even at their most difficult moments
  • Have the ability to provide remote guidance
  • Can keep your work organized with notes and documentation
  • Easily work with new software and hardware
  • Want to join us with breaking the rules in the wireless industry!!

Note: This role description is not intended to be all-inclusive. Employee may perform other IT related duties.

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